RETURNS/EXCHANGES

Return & Exchange Policy

We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

📦 Return Eligibility

  • You have 30 days from the delivery date to request a return.

  • Items must be unworn, unused, with tags, and in the original packaging.

  • A receipt or proof of purchase is required.

🚚 How to Start a Return

Email us at contact@cruisinsports.com to initiate a return.
Once your return is accepted, we’ll send a return shipping label and instructions.

Return Address:
ATTN: RETURNS
60 Volunteer Dr.
Hendersonville, TN 37075

Please note: Returns sent without contacting us first will not be accepted.

⚠️ Damages & Issues

Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect, so we can make it right.

❌ Non-Returnable Items

Some items cannot be returned, including:

  • Perishable goods (e.g., food)

  • Custom or personalized products

  • Personal care items (e.g., beauty products)

  • Hazardous materials or flammable liquids/gases

  • Gift cards and sale items

🔁 Exchanges

Need a different size?

  • Buyer pays for the return shipping.

  • We cover the cost to send the new item back out to you.

Prefer to swap for a different item? The fastest method is to return your current item and place a new order once the return is accepted.

🇪🇺 EU Customers

If your order is shipped to the European Union, you’re entitled to a 14-day cooling-off period, allowing you to cancel or return your order for any reason. Items must meet the same return criteria above.

💸 Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

  • Approved refunds are processed to your original payment method within 10 business days.

  • Your bank or card issuer may take additional time to post the refund.

If more than 15 business days have passed since approval and you haven’t received your refund, contact us at contact@cruisinsports.com.